Changing your mind: Standard Products Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason. Tell us within 14 days of the day after you receive it. Email aaron@mindstarrising.com with your order number, or use the cancellation form below. You then have 14 days to post the item back to our address. Please use a tracked service and keep proof of postage.

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• You pay the return postage, unless the item is faulty or we sent the wrong thing.

• We refund the item price and our standard delivery charge. If you chose a more expensive delivery option, we refund only the standard rate.

• We refund within 14 days of receiving the item back, or of you showing proof you sent it, whichever is sooner. We refund to your original payment method.

• You may handle the item as you would in a shop to check it. If it has been used, damaged or assembled beyond that, we may reduce the refund to reflect the loss in value.

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Custom and personalised orders Items made to your specification or clearly personalised can't be cancelled once printing has started. This is a legal exception under regulation 28(1)(b) of the Consumer Contracts Regulations 2013. You can cancel free of charge before we start printing. This does not affect your rights if a custom item is faulty or doesn't match what we agreed in writing.

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Faulty, damaged or not as described Under the Consumer Rights Act 2015, everything we sell must be of satisfactory quality, fit for purpose and as described.

• Within 30 days of delivery: you can reject the item for a full refund, including original delivery.

• After 30 days and within 6 months: we will repair or replace it. If that isn't possible or doesn't fix the problem, you can have a refund.

• After 6 months: the same applies, but we may ask you to show the fault was present when the item was delivered.

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If an item arrives damaged, please email photos of the item and packaging within 7 days so we can claim from the courier. We pay the cost of returning faulty items. Normal 3D printing characteristics (see our Terms, section 3) and damage from misuse, overheating or modifications are not faults.